If you use your device both at home and at work, try turning off the proxy settings in Microsoft Edge or Internet Explorer before you install Microsoft 365. Note: If you need to install Office from work or school, your IT department might be able to help you deal with any network limitations. If this is the case, take your device home, to a friend’s house, or to a wireless hotspot, and then try installing Office again. If you're trying to install at work or at school, the network may be limited in a way that won't allow Office to install. If you aren’t already using a wired connection to the Internet, plug your device in and try installing Office again. The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Microsoft 365 installation.įor steps to install an offline version of Microsoft 365, see Use the Office offline installer and select the correct tab for your version of Office. 1 - Install Office using the offline installer We've listed the most common solutions first, so try them in order, starting with installing Office with the offline installer. Here are some things you can try to fix the problem. You might see this error if your anti-virus software, firewall, proxy settings, or connection prevent you from installing Office. Office 2016 Office for business Office 365 Small Business Microsoft 365 admin Office 365 operated by 21Vianet Office 365 operated by 21Vianet - Small Business Admin Office 365 operated by 21Vianet - Admin Click2Run Office 365 Germany - Enterprise Office 365 Germany - Enterprise admin More.
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